Receptionist x1 & Assistant Systems Administrator x1

Lusaka, Zambia, Full Time


Job Purpose

To be the first point of contact in the organization and to manage the front desk on a daily basis and perform a variety of administrative and clerical tasks.

Key Responsibilities

Greet and welcome guests as soon as they arrive
Direct visitors to the appropriate person and office
Answer, screen and route incoming phone calls to the appropriate person
Providing premium quality support to internal and external clients
Ensure reception area is clean, tidy and presentable, with all necessary stationery and office materials in place
Provide basic and accurate information in person and via phone/email to clients
Updating of visitors’ log book and maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook and visitor register)
Ensure meetings taking place in the Boardroom are booked for
Completion of renewal forms for approvals
Compile list of stationery requirements for procurement to purchase
Manage all incoming and outgoing mails/packages to be delivered/picked up by courier service
Perform other clerical receptionist duties such as filing, photocopying, transcribing and sending mail
Key Requirements

Proven work experience as a Receptionist, Front Office Personnel or in a similar role
Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel, etc.) and latest office gadgets and applications
Hands-on experience with office equipment (e.g. binder, photocopy machines, printers, etc.)
Professional attitude and smart and neat appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Time-management skills, with the ability to prioritize tasks
Should have experience working in a call centre
Not more than 30 years old
Minimum Qualifications

Full grade 12 certificate with 5 credits or better; English and Mathematics a must
Secretarial Certificate
Customer Relations Certificate
Business Administration diploma will be an added advantage
Assistant Systems Administrator x 1

Job Purpose

To support the group with the day-to-day operations of the computer systems and networks such as intranet, LANs and WANs at head office and all its branches countrywide. To administer, upgrade and install servers and related components to support various applications both on server(s) and staff workstations.

Key Responsibilities (include but not limited to)

Where applicable, the Assistant Systems Administrator will assist in overseeing the physical security and integrity of the organization’s IT systems
Prioritizes and performs file system configuration and management; defines and perform server backups and recovery procedures
Reviews server logs for resource issues and plans and implements server upgrades, maintenance fixes, etc.
Provides Web administration support by overseeing and maintaining SharePoint or other Web and/or SQL servers as required. Manages enterprise directory services and supporting server infrastructure
Develops and maintains server documentation materials
Runs and tip CAT5e/6 and fibre cabling
Develops new hard drive images using Microsoft deployment tools in accordance to DOS guidelines
Implements policies, procedures and technologies (including firewalls) to ensure server security
Participates in the rotation for ISC or IPC
May be assigned to perform temporary duty to constituent Posts to perform IT support duties
Minimum Certifications

The following Certifications are desirable

Cisco Certified Entry Networking Technician (CCENT).
Cisco Certified Network Associate (CCNA).
Microsoft Certified Systems Administrator (MCSA)
Microsoft Certified Systems Engineer (MCSE)

Full grade 12 certificate with 5 credits or better; English and Mathematics a must
Degree in Information Technology from a reputable university, or a minimum of two technical certifications, including; one Microsoft Windows Server 2012/2016 certification and one Microsoft Windows 10 Client Operating System certification
At least two years or equivalent work experience as a Systems Administrator on a Local Area Network of at least 50 client workstations or in a similar role
Demonstrate familiarity with Microsoft Windows Server 2012 and above; Office 365; MS SQL Server 2005 and above and Internet Information Server (IIS) Microsoft Office Suite 2010 to include Access database(s)
Basic Knowledge of Apple operating systems including iOS, OSX, and Mavericks VMWare implementation, configuration, and administration. This includes creating and managing virtual machines within the VM environment
Installation, configuring and maintaining of server hardware, software applications and associated network equipment to include SCSI, RAID and I/O topology
TCP/IP network protocols, firewall management, and client operating systems.
Active Directory/Global Catalogue
Configuration of Cisco devices via console and Cisco Network Assistant (CNA)
Implementing and administering Microsoft Windows 10
Hands-on experience in Sage X3 and Sophos Firewall a must
Performs other duties as assigned by the superior

High level organisational skills
Time management
Interpersonal skills of a high standard
Self-motivation and initiative
Problem solving and leadership skills
Customer services skills
Method of Application

Candidates interested in applying for the above positions, please email your detailed CV and copies of qualifications to:

Please indicate the job you are applying for in the subject line.

No hard copy applications or phone calls will be accepted.

Closing date: 7th November, 2020 at 17.00 hours

NOTE: Only shortlisted candidates will be contacted.

Application email or URL:
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