Customer Care Officer / Chinese Expert

Lusaka, Zambia, Full Time Salary:

Golden Paradise Zamia limited is an emerging and uprising company based in Zambia. The company is seeking for skilled, energetic and focused female(s) to join our team for the position below.
Position: Chinese Language Experts/customer care officers
Location: Roma, Lusaka.
RESPONSIBILITIES
Facilitate communication between the specialized departments and the Chinese.
Interpret and translate between English and Chinese both verbally and in written form
Consistently contributes towards improving customer experience by identify potential areas for process/productivity improvements and highlights the same to the Team Leader.
Utilizes the relevant tools and resources provided by the Company to respond to customer queries and requests.
Ensures consistently imparts the correct product and services information during each call.
Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention.
Provides the relevant reports on a daily basis – where applicable.
Appropriately escalates customer queries to the Team Leader to ensure speedy resolution of the same.
Provide friendly communication and services to our clients.
Provide general administrative support
Handle inquiries from Clients and provide required information
Provided all other secretarial services as per need
REQUIREMENTS AND ATTRIBUTES
Fluent in Chinese Language
Able to carry out English to Chinese translation and vice versa both verbally and in written form
Certificate in Chinese Language
Ability to work extra hours to meet business needs
To reside within reasonable travel distance to the office, as defined by the Company;
Excellent communication skills and Interpersonal skills
Well presentable, focused and a dedicated team player
Able to work independently
Ability to work any shift in a 24/7 work environment including odd hours; weekends and public holidays
Conversant with working with Word, Excel and computer systems
Quick learner
Interested individuals meeting the above set qualifications should send their application letters accompanied by detailed current Curriculum Vitae, certified copies of Academic and Professional qualifications. application should be sent to: gp23959191@gmail.com.

Application email or URL: gp23959191@gmail.com
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