Customer Support Technician
Full Time Posted 3 hours ago Closes: July 10, 2021
Our client, a Mineral Equipment Technology Innovation company is looking to hire a Customer Support Technician – Central Africa Region.
Assembly and commissioning of the Company’s range of relining technologies and associated products and options.
Commissioning, repair, maintenance, training and monitoring of equipment at mine sites in Central Africa.
Sales support of mill relining technologies and associated products and options.
Understanding of and compliance with Workplace Health, Safety & Environment Policies
Liaise with Service Superintendent, Customer Support Coordinator, Management Team and all other staff.
Liaise with all suppliers, persons or companies that the Company is associated with from time to time.
Work with the Service Superintendent to build a strong competency in, and ability to adapt to, a range of breakdown situations that will be encountered when servicing or chaperoning the Company’s range of supplied equipment.
Spare Parts Sales and Support for existing customers
Work with the Service Superintendent to build a strong competency in, and ability to adapt to, a range of breakdown situations that will be encountered when servicing or chaperoning RME’s range of supplied equipment.
In conjunction with the Service Superintendent, respond to existing customer requests for the sale of spare parts.
In conjunction with the Service Superintendent, coordinate with the Company the supply and delivery of these spare parts.
At the direction of the Service Superintendent provide some sales support to the Company’s customer base.
Servicing of the Company’s Mill Relining Technologies
The commissioning, repair, maintenance and monitoring of the Company suite of technologies at mine sites.
Training of mine site personnel in the effective utilisation of the Company’s suite of technologies.
Fault finding skills coupled with the ability to efficiently resolve problems in a manner appropriate to the particular situation, is a large part of this role.
Ensure all issued Technical Bulletins have been implemented, or coordinate information to site ensure the necessary follow up is performed.
Complete service module information update and check (hours of operation, hammer fires, scheduling of next service).
Ensure spare parts required on site for upcoming trips are in progress and on time. Work with warehouse dispatch staff to expedite if required.
While on site, proactively ensure the customer’s needs are met.
Provide assistance to the customer warehouse function to audit/identify spares stock at the site warehouse if requested by the customer.
Working as an integral part of the Company’s Services & Site Maintenance team in a professional, proactive manner so as to ensure feedback and follow up to the customer occurs in a timely manner.
Ensure the timely completion of timesheets, expenses and other administrative paperwork.
Desired Skills, Qualifications and Experience:
Must have a qualification in Mechanics, Crane Technician, Diesel Technician or similar trade.
Tertiary qualification in engineering or a mining industry related discipline would be an added advantage.
Must have at least 2 years in a similar role, preferably in a mining or export related field.
Must have knowledge of and a wide range of contacts within the hard rock mining industry.
Knowledge of and experience with the maintenance programs of grinding mills, and in particular relining is an added advantage.
Must have well developed computer skills specifically in relation to the use of the Microsoft Office suite of software and email.
Must have well developed communication skills and presentation to represent the Company at various levels at mine sites and other organisations as required.
Must have effective time management to ensure sufficient and effective customer contact.
Should have an attention to detail with respect to paperwork processing.
Should have the ability to undergo and satisfy all site requirements with respect to health/medical requirements and the provision of personal records as required by individual customer sites.
Must be in possession of a valid “C1” or “TE” Class Driver’s License.
Possession (or ability to possess) of an unrestricted, international Driver’s License is an added advantage.
How to apply
Applicants should send their resumes to firstname.lastname@example.org with the job title as the email subject before 10th July 2021. Only shortlisted candidates will be contacted.