Job Description

Posted on June 11, 2021

Hitachi Construction Machinery Zambia Ltd is looking for suitably qualified individuals who will be able to promote organizational excellence, for the below mentioned position on Contract Basis.
POSITION: FIELD SERVICE SALES AND PARTS ENGINEERS (SPE)- 3 VACANCIES
JOB INTENT: To ensure effective support for all Hitachi Construction Machinery to clients through accurate inspection and forecast with a view to increase/have sustained repeat business
REPORTS TO: Service Manager/Site Manager
BRANCH: Kansanshi Solwezi
Key Responsibilities
Effectively Communicate to the Service Manager regarding work flow and execution dates
Complete routine Inspections on Hitachi Machines, generate extensive reports and communicate to service coordinator.
Complete routine and servicing on all Hitachi subsidiary company’s equipment/machinery
Compile suggested parts lists for customer based on individual requirements and effectively communicate to service coordinator
Communicate with Parts Supervisor for quotation generation and stock availability and communicate with the Customer efficiently.
Compile Scope of works for service Coordinator approval
Complete scheduled servicing on customer machinery
Complete scheduled repairs of customer machinery
Attend unscheduled customer breakdowns and recommend viable solutions
Implement mandatory service bulletins on customer machinery
Complete and communicate photo information reports and field information reports as required.
Assist in workshop and warehouse duties as required
Ensure continuous checking of Field Information report to ensure warranty claims are processed timeously
Conduct trend analysis on all warranty claims to identify possible trends in breakdowns
Act as first judge support on all warranty claims to ensure accurate claims are processed
Ensure to confirm costs recovery through machine inspections
Minimum Qualifications and Experience
Must have a full Grade 12 certificate
Must have Heavy Equipment Repair (HER)/ Mechanical Engineering Technologist
Diploma or equivalent/better ➢ Must have a minimum of 3 years minimum experience in a similar field and HI-TEP Repair certification will be an added advantage
Experience as a Repair Mechanic/Technician in Heavy Equipment industry (Medium to large)
Member of Engineering Institution of Zambia (EIZ)
Competences
Good Analytical Skills
Good communication skills
Good customer Relations
Conversant with Report writing
Member of Engineering Institution of Zambia (EIZ)
Valid and unendorsed manual driver’s license
If you meet the above requirements, please send your detailed C.V, certified copies of certificates and a cover letter to:
The Human Resource Manager,
Hitachi Construction Machinery Zambia, Co;
Ltd. KK International Airport road plot
2350/M
P.O. Box 30182, Lusaka.
Or email in a single document to; humanresourceszambia@hcmaf.com
The closing date for applicants is Tuesday 15th June, 2021
NOTE: All applicants are thanked for their interest, and only shortlisted candidates will be contacted