Human Resource Officer

Lusaka, Zambia, Full Time Salary: - Closes: June 19, 2021

CARE Zambia an International Non-Governmental relief and development organization with various projects in Central, Copperbelt, Eastern, Muchinga, Luapula, Lusaka, Northern, North-western, and Southern provinces of Zambia, has the following vacancies available at Head Office in Lusaka;
Job Title: Human Resource Officer
Reports to: Human Resource Manager
Type of Contract: Fixed Term
Job Summary
Reporting to the Human Resource Manager and a member of the program Support Team, the overall purpose of the position is to support and contribute to the attainment of the Human Resource operational.
The position holder provides a wide range of Human Resources services to internal clients to be the point person for Human Resources support within a larger CARE Zambia internal service/support operation.
Area of delivery Scope and expected outcomes
Operational Human Resources
Applies Human Resources and Administration policies and practices to staff and vendor requests directed to HR & Administration support area
Takes in requests, ascertains the nature of the requirement and delivers the HR & Administration service/support within established policy, practices, service level and authority thresholds.
Plans and coordinates new employees orientation and induction programs
Stays current with policies, procedures and practices governing human resources and administration support; as appropriate, suggests changes to improve service levels and efficiency
Processes financial payments where appropriate and as required
Escalates issues which exceed authority threshold in Procurement Requisition and other HR payments, which are contentious or require further investigation.
Performance management and Staff Development
In coordination/consultation with the PSM – HR, collects APAA forms, and consolidates APAA information
Compiles training needs identified / assessed through the Annual Performance Agreement and Assessment (APAA)
In consultation with PMs/Unit Heads coordinates staff training (on the job, coaching, seminars, workshops, conferences, formal training, etc)
Organizes day-to-day activities and manages own time to meet deadlines and priorities;
Maintains “to do” lists and detailed human resource daily work schedules
Plans and coordinates new employees orientation and induction programs
Stays current with policies, procedures and practices governing human resources and administration support;
As appropriate, suggests changes to improve Human Resource service levels and efficiency.
Processing Human Resource Payments and Medical Scheme Management
Maintains good business relationships with staff and, as required, with external suppliers of goods and services relevant to human resources and administration support.
Coordinates departmental procurements, and ensure availability of office supplies for the unit and CD’s Office.
Responsible for staff Medical application forms and Maintains record of all CARE staff on medical cover
Reconciles Medical expenses reports from Medlink for Life (Medical scheme Administrator
Makes requests for medical cards on behalf of all CARE Zambia employees on medical scheme.
CARE contact person for staff medical scheme management (Medical card requests. Receiving and recording).
Managing Separations and Administration
Prepares Documentation and processes Human Resource Financial requests.
Prepares Procurement Requisition forms for all HR unit supplies
Maintains Human Resource prescribed files and database
Produces regular reports, statistics and monitoring and evaluating HR & Administration activities
Handles clearance and payment documentation on staff separations (Resignations, terminations, dismissals, end of contracts/projects, death, etc) in consultation with the Program Support Manager – Human Resource;
Facilitates payment of gratuity and final benefits.
Records Management and Employees system Setup
Manages filing of personnel records and filing system; coordinates departmental procurements
Manage Volunteers and lower level staff recruitment
Handles Employee vendor set up in PeopleSoft and manages Human Resource Data and correspondence
Performs any other duties as assigned by the supervisor
Qualification, Experience and Competencies:
Education and experience
Diploma in Human Resource Management/ Public Administration/ or related field
Minimum of 2 years HR work experience, in the full range of human resource Operational activities (recruitment and selection, performance management, staff development, employee relations etc.)
Experience in operational HR administration.
Must be a member of the Zambia Institute of Human Resources Management – ZIHRM
Knowledge, Skills and Competencies:
Ability to demonstrate knowledge and understanding of HR policies and procedures, and HR best practices
Knowledge of Zambian labor laws and processes
Ability to resolve issues independently and stays current with CARE Procedures
Coordination skills and responsible.
Strong problem solving skills with integrity
Responsive and equal to the task.
Contacts/Key Relationships
This role is expected to establish and maintain open, professional, and cordial relations with the Country Office’s internal and external customers. These include and not limited to;
Country Office teams; Program, Program Support, Teams
Shared Service Centre, Sub Regional / Regional Office, and Head Quarters
External :
Other organizations (peer organizations)
Suitably qualified and interested members of the public are invited to apply. Application letters accompanied by detailed CVs and daytime contact numbers should be sent to:
Closing Date: 19th June, 2021
CARE is an Equal Opportunity Employer promoting gender, equity, and diversity. Female candidates are strongly encouraged to apply.

Application email or URL:
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