Insurance Officer

Lusaka, Zambia, Full Time Salary: - Closes: June 5, 2021

The job holder will be responsible for processing Insurance claims and all related claimable event processes.
Timely Collection of insurance supporting documentation. Preparation and dispatch of letters to the Employers and follow up for feedback for potential insurance claimable events. Enhance relationships with stakeholders
Correct & timely capture of Funeral Insurance Policies, completeness of documentation and follow up on corrective action
Timely handling and processing of Insurance claims (Credit Life & Funeral)
Maintenance of support documentation for claims made and Insurance Files.
Correct computation and preparation of Insurance refunds and timely dissemination of information to clients due for insurance refunds.
Handling of Branch and other unit/departments insurance queries, timely escalation and resolution. Timely escalation of internal queries and follow up on resolution.
Ensure all claimable events (Credit Life) have been assigned the correct insurance codes; before and after claim process. Update and circulate insurance claims processed report, insurance refunds call report, funeral insurance report. Preparation of weekly, monthly and any other reports
Review of call centre reports to identify claimable and non-claimable events. Forward non claimable event to the appropriate unit.
The following are the minimum entry requirements for the role:
Required qualifications and experience
Degree in Insurance or National Insurance Diploma
Excellent communication and listening skills;
Good numerical, analytical and accounting skills;
Excellent interpersonal skills;
Problem solving skills;
Personal Attributes/ Behavioural Qualities
Ability to work well with minimum supervision;
Proactive and self-motivated;
Attention to detail ;
Maintain the highest level of confidentiality and integrity
Send your application letter and detailed Curriculum Vitae by email to the Manager – HR (

Application email or URL:
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