Kasama, Zambia, Full Time Applications have closed
Job Title: I.T Technician
Reports to: Technical Enterprise Consultant
The preferred candidate shall manage complete end user computing environment to ensure that all laptop, desktops, printing environment and other EUC devices (IPBX, VC facilities, mobile devices…), LAN/WAN devices (switches, access points, routers) are available for employees and other business users.
Image Management: Building, maintaining and deploying desktop/laptop images.
Patch Management: Acquiring, testing, and installing multiple patches to an administered computer system.
Antivirus Management: The maintenance, deployment, and analysis of antivirus in desktops and laptops
Hardware Configuration & Certification
Application Packaging & Virtualization: Service which enables automated deployment of applications to the future state platform (existing or new).
Software Distribution: Centralized application packaging and distribution.
Incident and Problem Support: This involves break/fix, configuration issues, troubleshooting, and software installations, repair and restore of servers, hardware repair (if required), all coordination with 3rd party Partners for resolution in incidents and problems.
Product Strategy & Development: Education and integration of information related to desktop.
Desktop Management: The functions required to provide desktop support to a user’s device.
Asset Management: Update the Asset Inventory and Management System for addition, modification or disposal or assets; ensure that inventory tools are duly installed on workstations; to maintain the asset inventory in offices and highlight the need for replacement/refresh of End of Life/End of Service equipment
Assets tagging and asset store Management
Device asset reconciliation with finance and Software reconciliation with IT as per request
BIMAC (Build, Install, Move, Add, Change) services for all devices
Onsite support of incident and request for All Employee devices. Such as Wi-Fi access and basic diagnostic of computer/laptops.
Technical evaluation of Devices and UAT.
Print services: location based printer / scanner installation, troubleshooting
IT end user accessories Management (display panel, motherboard, RAM, HDD, charger, battery etc.)
End User Computing Device (EUC) license Management, Provide true up count, Partner warranty management
Auditing, verification of EUC devices and software Trend Analysis and reporting
Support for SCCM agent deployment and issues
Patch/new tool deployment through SCCM, wherever applicable.
Network administration: operation, administration and maintenance of end user network (LAN/WAN/Wireless LAN).
Support for internet and intranet access
Support for 3rd party software installation and troubleshooting
Support for windows time sync of the domain clients
Support for domain client adding and removing issue (join/disjoin)
Install/uninstall application software on laptop and desktop
Support users to troubleshoot on using office suite or common applications.
Support users to troubleshoot wireless access issue from their computers.
Support users on using/configuring IPBX / PBX / VoIP telephones (Polycom, Cisco, …)
Support users on using/configuring Soft VoIP and VC software (Polycom, Cisco, …)
Support users on using office communications tools (Skype for business, Skype, …)
Support users on using VC (Video Conference) facilities (Polycom, Cisco, …)
Liaise with L3/OEM vendors where required to troubleshoot / resolve end users’ issues
EUC Support for local and remote offices/sites
Hard disk encryption for mobile / workstations
Administration, Management of CCTV and electronic access controls
Support users on office automation
As a First level support for end user applications.
Diploma or Degree in Information Technology, Computer Science or related field
From a recognised University.
Must Possess a full grade 12 certificate
Minimum of two years of relevant work experience
Experience in setting up and maintaining computer hardware
Experience in computer user support
Must be able to communicate well in spoken and written English
Valid Driver’s License is an added advantage
Good Knowledge on Printer Maintenance will be added advantage
Selected Candidate must be available to start work immediately.
If you meet this criteria please send you Cv, Cover letter and Copies of education transcripts to email@example.com.