Manager Collections and Recoveries

Lusaka, Zambia, Full Time - December 7, 2021

Job Purpose
To manage existing collections processes across all loan product lines for both Unsecured and Secured portfolios.
Main Duties and Responsibilities

Ensure that the collections process is efficient and compliant with local laws and regulations.
To manage and control Collections and Recoveries strategies and campaigns within the team, with the aim of maximizing collection effectiveness and efficiency.
To be accountable for Collections and Recoveries performance against set targets, in line with the institution’s corporate strategic plan.
To ensure the utilization of forbearance strategies and tools, in order to obtain the best outcome for financially stressed customers.
To supervise effective repossession and realization of security, in coordination with other key departments and stakeholders i.e. Legal, Survey, Property & Real Estates Departments, External Debt Collectors and Auctioneers.
Responsible for the timely review and improvement of Collections and Recoveries policies and procedures and their implementation and adherence.
Ensure adequate systems and controls are in place for monitoring operational and financial performance against approved plan.

Qualifications and Experience

Full Grade 12 School Certificate
Business Degree in Banking, Finance, Business, Economics, Accounting, Law or other professional qualifications at equivalent level.
Strong data analytics and numerical skill.
A minimum of 5 years’ experience in Collections Recoveries or Credit Function.
Previous experience in a similar role in a retail bank or financial institution will be an added advantage.

Required Competencies and Personal Attribute

Communication Skills
Analytical skills
Numerical/Computation Skills.
Problem Solving Skills

Appropriately qualified and interested candidates meeting the above credentials must submit an application letter enclosing a detailed curriculum vitae (CV), traceable referees and copies of academic/professional qualifications to the undersigned by Tuesday 7th December 2021 17:00 hours with the position applied for clearly marked on the envelope.
The Director Human Resources
Zambia National Building Society
Century House, 3rd Floor, Cairo Road
P O Box 30420
Please note that only short-listed candidates will be contacted.