Client Liaison Officer
Lusaka, Zambia, Full Time
Title: Client Liaison Officer
Reports to: Client Relationship Manager
Job Purpose: To maintain excellent relations with clients and health care providers, handle communications and keep Company records
1. Working as the focal point or intermediary with clients and Health Care Providers (HCP) in responding to needs for information, support and training and help in solving any problems, questions and concerns through meetings and arranging the appropriate Company personnel to deal with the applicable issues.
2. Maintaining and protecting the Company’s records (data and information) both in paper and electronic forms in a structured, efficient and user friendly system and to ensure that the records are complete, retrievable, authentic, accurate and only available to authorized persons.
3. Receiving and handling incoming telephone calls and other communications for clients and HCP and to provide positive solutions to all enquiries and necessary pre-authorisation of medical procedures.
4. Organising and arranging emergency rescue and medical tourism activities and ensuring that the service is well marketed and understood by clients.
5. Marketing and selling of additional/new products to existing clients to help expand service provision and continued customer satisfaction.
6. Preparing and submitting detailed and accurate periodic (monthly, quarterly and annual) reports to clients and other necessary documentation.
7. Providing support in the verification of client medical expenses and contributing to the preparation of client relations unit programmes, plans and budgets.
8. Undertake other Company business and administrative activities as may be assigned by the supervisor.
QUALIFICATIONS & EXPERIENCE
BA, Degree in Marketing, Degree Public Administration
5 years’ experience working in Client Relations or similar field
To apply please send your CV and certificates to firstname.lastname@example.org
Please note only shortlisted candidates will be contacted.