Parts Sales Support Officer (PSSO BUM)

Lumwana, Zambia, Full Time Salary:

Analyze customer needs and offer adequate solution;
Establish Sales Forecast with Customer and communicate to procurement so that to ensure parts and components availability and secure sales
Ensure a weekly backorder report is sent to all clients through appropriate reporting
Analyze Market Share by product category, promote sales of non-moving items and increase Sales following action plan discussed with the PSSR and the Project Manager to develop the business
Analyze open quotation and obtain feedback from customer on those quotations
Ensure proper processing of quotations, sales and services orders are done on the ERP system
Give proper delivery instructions to logistics/Warehouse department and ensure follow up is made
Ensure a monthly statement of account is sent to clients with collaboration of Finance team and take actions in case of disputed invoices
Perform a weekly Sales Reporting
Perform parts and equipment receipt process on the ERP system
Perform parts delivery process on the ERP system
Back-up for the Warehouseman
Expediting follow-up
Diploma in a business field
A Level – Technical background appreciated (Mechanical)
Similar experience in sales or distribution department, preferably in Import/Export or spare parts business
Member of the Zambia Institute of Marketing (ZIM)
IT : ERP + MS Office
Sales skills
Autonomous and teamwork mindset
Rigour and accuracy
Very well organized and priority management skills
International transport documentation knowledge
Spirit of initiative and Dynamic

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