Regional Case Management Coordinator

Kapiri, Zambia, Full Time Applications have closed

About Project Concern Zambia (PCZ)
PCZ is a local Zambian organization affiliated with Project Concern International (PCI), a Global Communities Partner, an INGO operating in Zambia since 1996. PCZ strengthens the capacity of community-based organizations and Non-Governmental Organizations and collaborates with the Government Republic of Zambia (GRZ) to address the health and socioeconomic needs of vulnerable children, adolescents and their primary caregivers and make them resilient to overcome hunger and hardship.
Project Summary
Funded by the United States Agency for International Development (USAID), with support from the President’s Emergency Plan for AIDS Relief (PEPFAR), the Empowered Youth Program II (EYP II) is implemented in 14 districts in Central and Southern Provinces. The aim of the program is to improve the resilience and health outcomes among Vulnerable Children and Adolescents and their primary caregivers.
PCZ seeks to recruit one (1) Regional Case Management Coordinators to be placed in Kapiri
Job Summary
The Regional Case Management Coordinator (RCMC) will report to the Provincial Coordinator and will work with dotted line reporting to Health and Social Linkage Technical Officers to coordinate and supervise district level HIV/health and social services bi-directional referrals. S/he will supervise and provide mentorship to facility-based Case Managers and community-based Case Workers to ensure VCAs are:
(i) Identified in line with set criteria (ii) Enrolled into the USAID EYP II program (iii) Linked to appropriate facility-and community-based HIV preventive and care services and other social services, and (v) Retained on the program until graduation. The RCMC will closely collaborate with Government community and district level health and social service structures such as primary health facilities and community welfare assistant committees to ensure standardization of referral protocols and seamless bi-directional referrals.
Specific Responsibilities
Participate in the development and routine refinement of program standard operating procedures (SOPs), case management protocols, bi-directional referral tools, and vulnerability assessment tools
Together with the Community Services Linkages Manager, Provincial Coordinators and Health and Social Linkage technical officers, develop a district-wide supervisory and mentorship system for Case Managers and Case Workers
Coordinate with service delivery partners to provide routinized supportive supervision and mentorship to Case Managers and Case Workers in line with the supervisory and mentorship guide and protocols
Continuously track challenges and best practices in the bi-directional referral system and timely implement corrective action in partnership with service delivery partners and stakeholders;
Share documented challenges, corrective action implemented, and best practices with the program management unit
Inform the continuous iteration of the program workplan to ensure the program strategy is continuously adapted to address emerging needs and challenges in the bi-directional referral system
Participate in district continuous quality improvement (CQI) activities and support the documentation of findings and development of corrective action plans
Support district data associates and provincial Strategic Information Officers to collect and document accurate linkage and case management data and support service delivery partners and stakeholders to analyze district-level data, and timely use data for decision making
Participate in district-level multi-sectoral VCA service delivery coordination meetings as advised by the Provincial Coordinator
Prepare and submit to the Provincial Coordinator weekly quantitative reports and monthly quantitative and qualitative reports in coordination with service delivery partners
Qualifications and experience
Diploma or certificate in social work, nursing, counseling, clinical management or any health-related field
At least one-year experience in HIV/AIDS community-based case management, OVC para social work, Community PMTCT and cohort case management of Mother Infant Pairs, or DREAMS case management
Prior experience working with literate and non-literate audiences
Prior experience working in health facilities to support community-health facility continuum of care services or experience working in DREAMS centers
Experience in supervising field teams
DREAMS Program graduate will be an added advantage
Willing to travel extensively within the district
Good communication and interpersonal skills
Computer skills in basic applications such as MS work and MS excel
Personal Attributes:
Proactive
Able to maintain confidentiality
Good communication skills
Able to work with minimum supervision
Integrity