Job Description

Posted on October 28, 2022

General Summary
To plan and manage the operations for a group of Fuel outlets. Responsible for the service standards, safety and site profitability of the Fuel stations.  Manage and coordinate uniform policies in reporting and day-to-day operations across all jurisdictions.
Major Responsibilities

Train site staff on Operation standards and ensure all sites adhere to the same on a consistent basis.
Asset register for station to be maintained and accounted for on timely basis (cc with finance department). All forecourt items to be accounted for at any given time.
Ensure forecourts and other customer facing areas are kept in good and clean condition
Work with the site managers to acquire new customers and handle customer complaints. Plan regular customer visit and interact with fleet customer to strengthen business relationship.
Carry out periodic audits and surprise visits to assess the operating standards. Draw out and follow up on an action plan to fill in the gaps.
Draw out the Business Plan for each site and work with the team to break the targets at Shift/Individual levels.
Ensure daily checklist is done and ensure all concerns/points raised from the last visit are attended to in the next visit. Ensure this is done on timely basis, and day-to-day operations run smoothly.
Coach the site manager on effective management of the stations. Implement consequence management in event of non-performance
Staff to comply to a strict dress code policy at all times when on duty.
Conduct staff meetings on a monthly time with stations – agenda driven on grievances, ideas to improve the sales, what are the customers saying/requesting, how can we improve our offerings to the best.
Look to improve customer services from back office (Timely Statement/ invoicing/ action on queries, etc) and at forecourt (Window Cleaning, Cross selling services etc.)
Ensure all operational reports to be agreed and sent on a timely basis to the management.
Forecourt automation – all hardware and site layouts to be uniform across all stations. Uniform input and uniform output.
Understand reports for stations and take corrective and strategic decision making for the stations with the team
Create reports frequently to better understand performance of each station, set goals for each station and the team (start with basic reports on fuel variance and sales and lubricant sales)
Ensure the best customer experience is given to the customers at all times. Constant training and assessment on customer service is paramount

Special Skill/Competencies

Minimum 4 years of post-qualification
Executing and achieving budgets and monitoring progress
Management of teams and external parties
Strong systems knowledge and plugging loopholes in the business,
Works on Business Development for the organisation
Good understanding of Retail Fundamentals. Not necessary from the same industry.
Strong understanding of implementing ERP softwares to help streamline and tighten controls
Proficiency in the operational regulatory and compliance requirements of the industry.

Education and Experience

The Job holder must have an accredited degree or be a Graduate with at least 9 years post qualification operational experience.

To apply for this job email your details to meebelo.sitali@mac.co.zm