Workshop in Charge

Lusaka, Zambia, Full Time Salary: 0000

Essential Duties and Responsibilities:
To ensure service and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction
To control and supervise staff in the use of equipment and tools
Assist Aftersales Staff with Technical Issues
Assist and advise Technicians with repairs
Ordering and Maintaining stock holdings as required
Other duties as instructed by Senior Management
Daily tasks, but not limited to:
Receive Job Cards/ Repair orders from Service Advisers
Enter all job cards onto Work Shop control register in sequence
Allocate jobs to Technicians according to skills
Prioritize urgent jobs and follow up
Follow up Work in Progress (W.I.P) regularly
Read all job cards check and plan out work, check for parts availability and if necessary, order parts timorously to avoid returns
To test all vehicles (100% vehicles) as and when completed
Check that all job cards are clocked by Technicians, description of repairs carried out corresponds to job cards. request, control certificates to be correctly filled out, additional repairs required noted in control certificate, signed by Technician
Return work documented daily and addressed
Sign each job card after testing
Ensure each job card is costed daily
Follow up Work in Progress (W.I.P) and carry overs, parts and back orders
Keep Senior Management informed of any issues
Keep Service Advisers informed of progress or delays of W.I.P
Maintain Work shop equipment and special jobs
Ensure all Diagnostic Machinery and tools are fully functioning and maintained as per Hyundai specifications
ACCOUNTABILITIES –
Improved profitability
Ensure maximum effective use of equipment and labour ensuring high productivity output
To ensure all chargeable materials are recorded on job cards for invoicing purposes
Endure a minimum of 90% productivity is reached by technicians
Ensure a minimum overall workshop productivity target of 90% is reached
Customer service and satisfaction
To ensure a customer satisfying level of service and repair quality
To ensure vehicle cleanliness is maintained during service and repair
To follow and carry out instructions from the General Manager.
Security
Ensure all materials and parts drawn from the parts department are accounted for
To ensure all warranty work, documentation and returnable components are accounted for
Ensure Company property is not removed by staff from the premises
Ensure company information is safely stored and retained within the company and not removed off site
Personnel
To promote workshop staff on routine matters particularly the Health and safety
To ensure jobs are fairly and correctly allocated to technicians and mechanics
To ensure all job sheets are correctly written up and forwarded for pricing
Administration
To ensure efficient progress of jobs through the workshop
To ensure health and safety procedures are observed and maintained at all times
To circulate new and up to date manuals and literature for new vehicles and techniques
Health and safety
To ensure safe and reliable use of maintenance of equipment
To ensure staff take all precautions necessary relating to health and safety in the workshop
To ensure customers are protected from any possible dangers or hazards by not entering into the workshop area
Education and/or Work Experience Requirements:
Mechanical or Automobile Engineer / Diploma Holder
Must have previous Workshop Management Experience
Must have Parts control experience
Hands on Experience
Must have both Passenger and Commercial vehicle experience
Must be IT literate and adaptable to the Hyundai Online ordering requirements
Previous Team Supervisory skills
Problem solving skills
Communication Skills
Must have ‘’can do’’ Attitude

Application email or URL: emp@astroholdings.co.zm
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